PURCHASING Wi-Fi BUNDLES – FREQUENTLY ASKED QUESTIONS

Connect Waya-Waya® – Our affordable Wi-Fi Internet Vouchers

How do I purchase data?

On your Connect Waya-Waya® application, select the “Buy Wi-Fi Data” icon and follow onscreen instructions to purchase, via debit or credit card, the 1GB or unlimited data, 30-day packages.

How do I activate my purchased data?

On your smart device, select the mall Wi-Fi “@Waya-Waya 1GB FREE or Uncapped” and enter your Connect Waya-Waya® registration username and password.

What is the difference between the Mall 1GB FREE Wi-Fi data and purchased data?

The FREE 1GB data is only valid for a day and a new account must be created everytime you want to use the free data. Purchased data is valid for 30 days without the need to enter account details again.

Is the purchased Wi-Fi data better than the FREE 1GB daily Wi-Fi?

Yes, the purchased account data has priority use of the mall internet services. This does not however guarantee a specific internet speed but does provide a premium internet bandwidth of up to 5mbps per user. Bandwidth availability related to internet speed is dependent on the number of users on the network at any given time.

Why would I purchase data when the mall has FREE Wi-Fi?

The FREE Wi-Fi data of 1GB is limited in usage and priority – you have only 1GB per day and must re-create an account every time the 1GB data depletes. The 1GB purchased data is valid for 30 days with priority Wi-Fi access, while the uncapped package has unlimited data use for 30 days.

Do I still get the Free 1GB data daily even if I purchased a 1GB Data Package?

Yes, every time you connect to the “@Waya-Waya 1GB FREE or Uncapped” Wi-Fi, you will first receive the 1GB free data to use before depleting the 1GB data purchased.

How do I see how much data I have left?

On your Connect Waya-Waya® application select the “Buy Wi-Fi Data” icon and “Purchases” to view the packages and data left per package purchased. The App will also send you notifications to advise when 80% has been used and when the data has been depleted.