FREQUENTLY ASKED QUESTIONS
How do I connect to Free Wi-Fi?
To connect to the Connect Waya-Waya FREE Wi-Fi is super easy.
Simply connect to the waya-waya network under your mobile’s Wi-Fi settings, register your details and start browsing for FREE
How do I Download the “Connect Waya-Waya” App?
Visit https://www.connectwayawaya.co.za/app-download/ and click on the link of the device you are using, download the app from your app store, click on the mall nearest to you, follow instructions and enjoy!
Rewards Programme
Depending on how many times per month you access the app, view ads or offers, visit the mall or store, will determine how many points you accumulate, which can be used at your favourite stores and restaurants. You can also earn additional rewards points by simply visiting any of our participating shopping centres and scanning the QR codes in-store. Earning rewards points has never been easier!
Find Rewards
- Click on the Rewards menu button
- You are presented with ALL the available rewards
- You can search for rewards within specific categories such as “ Food and Drink”, selectable by sliding through the category slider and clicking on the category of interest.
- You can further reset the filter to “ALL”
- You can find your Rewards Wallet by clicking that option, at the bottom of the screen.
Earn Points
- We reward you for using the Connect Waya-Waya App. See Points Awarded section
- On entering a participating shop, ask for the QR code, and scan it to earn points.
- The QR Code scan option, is located on your middle menu button, click and scan.
- Note: You do need to physically be at the mall and inside the shop, to scan for points.
- Points scanned are immediately added to your Rewards Wallet, accessible from the Rewards screen.
Redeem Points
- When you find a Reward, you are interested in, you can click the Waya-Waya FISTBUMP icon, to initiate the reward.
- A GREEN FISTBUMP will indicate you have sufficient points to redeem the Reward
- A RED FISTBUMP indicates you still need to earn more points.
- You can click the Reward and open the Rewards Detail page, and from there redeem the reward.
Rewards Wallet
- The Rewards wallet shows you how many points you have, as well as how many points you have redeemed.
- You will also see your Monthly totals indicating your points balance.
- Click each month to expand it, and examine transaction details
- Key to PIE chart:
- Available – The number of points you have that you can still redeem.
- Earn – The total number of points you have earned.
- Redeemed – The total number of points you have redeemed at point of sale.
Points Award Rules
- Open the APP
- More than 1 times a week and earn 5 points
- More than 3 times a week and earn 10 points
- More than 5 times a week and earn 15 points
- View Ads or Offers
- More than 1 times a month and earn 5 points
- More than 3 times a month and earn 10 points
- More than 5 times a month and earn 15 points
- Visit a store
- More than 1 times a month and earn 5 points
- More than 3 times a month and earn 10 points
- More than 5 times a month and earn 15 points
- Visits the mall
- More than 1 times a month and earn 5 points
- More than 3 times a month and earn 10 points
- More than 5 times a month and earn 15 points
*Points can only be earned once a day
